If you’re like most of us, 2017 went by way too quickly.
Many of the challenges we wanted to tackle at the professional and organizational levels of relationship were unfortunately delayed or fell lower in our priorities as operational and organizational issues bubbled up to the top of our lists.
But 2018, gives us all a new opportunity to address the 5 most important things to shift our organizational paradigms, in order to remove barriers for higher levels of top performance.
1. Accelerate employee learning to match and go beyond the speed of technology
Technology is changing so fast — digital transformations, artificial intelligence, robotics, explosive social media platforms, streaming learning, to name a few. It’s hard to keep up, let alone master all there is to know to leverage performance, productivity and profits.
Chart a new learning course and plan that focuses on experience based simulation training with immediate job application to the work people do every day. Follow up to ensure what is learned is applied, and track its impact, both operationally and organizationally.
2. Manage generational and multicultural differences that reflect a changing workforce
A mindful organization recognizes that generational differences — between Baby Boomers and Millennials, for example — can be a powerful force for change.
In order to harness any change, you must first understand what is driving the change. Leadership styles, communications, task orientation, decision-making, teamwork, networks and cross-functional collaborations must be aligned and integrated to pull generational and multicultural differences together to move in the right direction — working for you, not against the ever evolving tides of change.
3. Provide coaching to unlock leadership potential
Everyone needs a helping hand from time to time. The biggest disservice you can do to your leadership team in 2018 is to deny them the opportunity to become high performers by not providing them an executive coach. Shift your Leadership paradigm to embrace coaching to enable new insights into leadership behaviors and actions that foster higher levels of transparency, stronger team performance, strengthened communications skills, effective decision-making, positive customer feedback and increased personal and professional performance and satisfaction.
4. Listen to the your customers
Nothing takes the place of candid, deep quantitative and rich qualitative feedback and information from your customers and clients.
Collecting real-time customer data helps decision-making based upon facts, not guesses, which saves time, money, hassle and potential failure when developing new services and products that have little or no interest to your customers.
By focusing your efforts on your consumers, you leverage organizational efforts on the highest customer values, fostering stronger potential untapped innovation and excellent service delivery execution, and more profitable revenue — a winning combination.
5. Time to manage change, or change will manage you
The only constant in life is change. The choice is always, anticipate change and manage it.
Creating a change management strategic plan to address your initiatives and projects will positively influence human behavior and acceptance of change.
Create employee awareness and understanding as to why we are changing, thereby reducing resistance, fostering readiness, increasing communications, generating personal support and commitment — a positive paradigm shift that will sustain the test of time.
Mark Hordes is a principal at Mark Hordes Management Consultants LLC, an organizational consulting advisory based in Houston, Texas.