Changing workforce demographics, disruptive technologies, and the rise of the remote work have made it crucial for organizations to deliver a seamless employee experience across channels and devices. We discuss five ways mobile-based employee experience apps and collaboration tools can give your workers the flexibility, connectivity, and degree of empowerment required for tangible business outcomes.
The statistics around employee experience are alarming, to say the least. A study by Gallup found that over a third of employees in the US are not engaged at work – and it’s taking a toll on business outcomes. This lack of engagement is costing the US economy nearly USD 30.5 billion every year. Which is why employers are looking at new channels of engagement and experience enhancement to connect with their workforce at a deeper level, driving lasting relationships and outcome-oriented attitudes. Let’s discuss five ways in which mobile technology can contribute to this goal, and why employee experience apps are a must-have for any modern working place.
Also read: Mobile-ready Workforce Apps Slated to Grow Exponentially
1. Empower Workers to Clock in Any Time, Anywhere
Flexibility is increasingly ranked as a top employee benefit, especially attractive for young millennial workers who value their time and convenience very highly. Mobile employee experience apps allow workers to conduct core business activities from any location – while more extensive tasks may not be possible on smartphones, a large section of day-on-day responsibilities are easy to complete on mobile. TriNet, for instance, offers a complete suite of mobile HR apps that aids employees across payroll, insurance, expense management, benefits, communications, and more.
2. Streamline Workflows with Real-time Updates and Alerts
Transparency is a key driver for workplace productivity and efficiency. Your employees are bound to work better and smarter, when every team member, peer, cross-departmental stakeholder, and the manager is on the same page. Today, scheduling software is almost synonymous with employee experience apps or mobile-first task scheduling tools. That’s because, in a world ruled by the gig economy and a focus on customer-centric roles, on-the-move accessibility is everything.
What’s more, mobile employee experience apps also make it simpler to integrate and centralize schedules for high-level visibility, constantly synchronizing all the details across devices and interfaces. SAP’s new Android App is a good example – this new addition to the ever-growing SuccessFactors ecosystem lets employees quickly resolve queries, as well as connect popular apps like Slack and MS Teams, all from a centralized employee experience app interface.
3. Discover ‘Last-Mile’ Collaboration
We’ve all heard of last-mile connectivity, creating a network where even the farthest member or node, has access to vital information. Mobile employee experience apps built specifically for a wide range of devices allow employees to collaborate and meaningfully contribute, even from the last-mile of their professional network. Consider the case of Huffington Post, where the organization allowed a staff member to travel full-time, leveraging tools like employee experience apps to continue working from the remotest corners of the earth as a ‘digital nomad’.
4. Continuously Deliver Learning Materials and Upskilling Opportunities
A report by LinkedIn found that over 90% of employees consider Learning & Development among the key criteria for staying on with a company. However, the #1 reason for not upskilling is the fact that employees just don’t have the time. Mobile-based L&D and employee experience apps take learning to the employee, even if the employee can’t come to the material! In other words, it offers heightened flexibility in terms of access, interaction, and engagement – ultimately easing absorption and strengthening learning impact.
5.Create Conversations and Reinforce Trust
At a time when high turnover rates are putting a massive strain on employer investments, employee experience apps (or in fact, any corporate app built for HR/admin purposes) establish a direct line of trust and communication. Employees don’t have to run from pillar to post to get basic queries answered or routine documents approved. Additionally, they are assured that the company trusts them enough to provide access to corporate information, in-house documents or other sensitive material, even outside the immediate workplace. Remember, while compliance is critical, compromising employee experience as a result of strict protocol will lead to high attrition rates in the long run.
Once you’ve decided that an employee experience app (or more than one) is what your company needs, there are a number of ways to go about it. You could look at HR tech providers who specialize in developing mobile-first employee experience apps. You could also look at customizing a web-based interface to meet your unique needs. The third option (and this is most preferred by future-focused or large-scale enterprises) is to conceptualize and build an employee experience app entirely in-house. No matter your choice, engaging workers via mobile is crucial to your organization’s overall success and your HR function’s tech-adoption rates, in particular.