Seven Laws of Online Recruitment

It’s easy to see why online recruitment became a critical part of recruitment strategies of modern companies. For example, this method is cost-efficient, requires little financial investment, and offers an unprecedented reach. With so much people spending a lot of time online, finding candidates using the Internet makes a lot of sense.

However, as easy as online recruitment may seem to be, one has to invest a lot of time and effort. Of course, you know the basics of the search, like posting vacant position on popular job boards, but there’s so much more you can do to increase your chances of getting the most qualified candidates.
Let’s review 7 laws of online recruitment that can really advance your search.

Law #1. Improve Website of Your Company

Imagine the situation: a candidate sees a job posting created by your company and decides to see that the business is all about. They click on the link that redirects them to the company’s website, and they arrive at an outdated, poorly maintained site. Naturally, this way you can create an impression of a bad company that neglects to keep its online business card e.g., the website, in order.


Always keep your website updated in terms of information and design
Create a special section for candidates, like “Careers” and “Work for Us”
Write an attractive description of your company on “About Us” page
Clearly, describe the benefits that the company provides for candidates (“Why Work for Us”).
Let’s review an example: Ernst & Young Careers Page.

Why it is an excellent example:

It outlines all areas in which a candidate can work with the company (Advisory, Assurance, Tax, Transactions, and Support Services).
It describes the benefits that a candidate will obtain while working with them (Why EY? How Will I Develop? sections)
It describes what is like to work at Ernst & Young, progress, and achieve personal goals (What’s It Like? Section).

Law #2: Use Social Media

Websites like LinkedIn and Facebook offers a free access to hundreds of thousands of potential candidates, so using them in your online recruitment strategy is a critical requirement. In the recent years, the number of online recruiters using social media has been steadily rising; in fact, social professional networks has outperformed Internet job boards in 2016, according to Global Recruiting Trends report created by LinkedIn.

Source: Global Recruiting Trends report by LinkedIn

No surprises here. Just take a look at LinkedIn – where else can you will over 500 million business professionals in one place showing their expertise and experience? Moreover, it has special tools like LinkedIn Recruiter to help with finding and engaging with the most qualified candidates. It works great, too: 75 percent of recruiters using the tool reported a successful outcome.

Law #3: Maintain Personal Touch

While looking for candidates online, you should remember that online interactions cannot replace personal ones, which are much more effective. Therefore, you need to ensure that every interaction with a potential candidate you address online should be personalized as much as possible. You know the importance of building rapport in business, right?


Research the candidate’s experience, educational background, and interests
Compose a specific text tailored to a candidate’s needs
Go for a casual tone (Hi / Hello [candidate’s name])
Use name. Never, ever write an email that starts with “Dear candidate.”

Law #4: Engage in Passive Recruiting

This may sound like a waste of time, but passive recruiting is a legitimate technique that has been rising in popularity in the recent years. The traditional search involves posting a job vacancy on the Internet and waiting for the resumes to select the most qualified candidate. The passive recruiting, on the other hand, has recruiters searching for candidates who are not looking for job.

They find them online, contact them using email (that’s the preferred method by both parties), and briefly describe the vacancy. The quality of passive candidates is often higher; for example, 2016 Candidate Engagement report from Hudson RPO and HRO Today found that the majority of recruiters left that passive candidate were better in quality than active ones.

Source: 2016 Candidate Engagement Report

Law #5: Harness the Power of Talent Analytics

In the recent decades, the amount of data used by recruiters and companies has exploded. As they continue to look for more candidates, more data is being generated every day, so this data should be used to guide recruiting approach and help to make it more strategic.
Data-driven recruiting, which is driven by Applicant Tracking Systems, is being increasingly adopted these days because it ties candidate and employee data with strategic workforce planning.

Benefits of data-driven recruitment strategy for companies include:

Increased quality of hire
Workforce planning
Easy data collection and analysis
Timely HR decisions

Law #6: Embrace Mobile

As a recruiter, you need to pay attention to mobile in order to succeed because mobile traffic has already passed desktop traffic, meaning that Google will prioritize mobile-optimized sites in the search results. If your company does not have a responsive website design, chances are the competitors will outperform you in terms of getting quality traffic.

Major job boards have already adapted. For example, a popular site Indeed provides a mobile site. It has a user-friendly interface, which is critical to deliver a pleasant experience for candidates.

Law #7: Use Premium Options

Don’t be afraid to invest in advertising of your company when needed. Facebook and LinkedIn have premium advertisement options that can really expand your reach. They won’t burn a hole in your pocket and can be a great source of traffic, too.

Time to Recruit

There is no question that online recruiting has helped to find new talent in a much more effective way. But being online is only a piece of a puzzle, you have to do more. The most successful hiring strategy follow the laws of online recruiting, how about you?

(The articles above have been curated from various sources but not been edited by ICube staff)

What are the major priorities for HR professionals?

What’s top of the list in terms of Human Capital trends in Australia?

According to Deloitte’s 2017 Global Human Capital Trends report, it was fostering a better employee experience which was a significant priority for 85% of Australian HR professionals.

The 2017 report surveyed more than 10,000 businesses around the world on their HR practice, and it also found that the employee experience was ranked as ‘important’ or ‘very important’ by 79% of businesses globally.

Deloitte are currently collecting responses for the 2018 Global Human Capital Trends Survey and employee experience is again expected to be one of the major priorities, according to Juliet Bourke, Partner and HC expert at Deloitte.

Bourke said that another interesting result from the 2017 survey was that Australia was well ahead of the global average in term of nominating diversity and inclusion as ‘important’ or ‘very important’ – 77% Australia vs 69% global.

She added that in the 2018 survey, AI, robotics, and cognitive computing might be more on the radar of HR professionals than in previous years.

Indeed, in the last survey it was ranked as an ‘important’ or ‘very important’ by only 36% of Australian respondents and 40% of global respondents.

“We are starting to see organisations ask the big questions around what the shape of the workforce is going to look like and how to augment it with different technologies,” Bourke told HRD.

“I think in the last survey people knew it was there, but they were not thinking carefully about what it actually means, so I would expect it would be higher on the radar in terms of importance.”

Bourke added that a major benefit of the survey is that it enables HR professionals to have a view on how Australia sits relative to the rest of the world.

“I think Australia is in an interesting place because we often make an assumption that something is bigger and better elsewhere, but that isn’t always the case,” she said.

The previous survey also found that there is a significant danger that Australian companies are not moving fast enough to adapt to the needs of the workforce of the future.

In addition to embracing and understanding the speed of change, the report nominated other tips for companies seeking to prepare for the future, including:

  • making talent mobility a core value and build in processes that support fluidity
  • forming an organisational performance group to study how high-performing teams actually work
  • examining new communications tools (such as Workplace, Slack and Basecamp) and
  • adopting continuous, feedback-based performance management that allows for goals to be reset regularly.


How a former video game designer reprogrammed employee benefits

You’d be hard-pressed to find a story quite like Harry Gottlieb’s in the HR industry.

A self-taught filmmaker after graduating college, he went on to found software house Jellyvision and soon after developed its smash hit CD-ROM trivia game, “You Don’t Know Jack.” The game’s combination of wit, humor and both highbrow niceties and pop culture earned it an established place in the 1990s computer gaming community.

Fast-forward 20 years: Gottlieb’s no longer making games, but he’s not finished making dense subjects more fun. Today, Jellyvision is re-writing the script on benefits enrollment and communication with its software platform, ALEX.

In an interview with HR Dive, Gottlieb talked about why some employers may be missing the mark when it comes to benefits and engagement. The following conversation has been edited for length and clarity.

HR Dive: You have a fairly interesting background for someone in employee benefits. Can you talk a bit about how you eventually founded Jellyvision?

Harry Gottlieb: I started off as a filmmaker, and then a video game producer, but then I found my true love: insurance. After college, I did educational films. I was very interested in bringing these mundane, boring subjects to life. How do you make the boring exciting and the complex simple? Media that is aiming to teach doesn’t have to be dry and dull.

I started The Jellyvision Lab in 2001-02 to focus on this approach of an interface that’s like a host talking to you, and how we could apply that to a more corporate environment. ALEX was born out of that. The entertainment aspect gave us a ton of credibility when we went back to B2B. In HR, there aren’t too many companies that have a pedigree in games.

HR Dive: So you’re basically taking something that’s really dry and making it fun. How do you go in and convince an employer that kind of concept could work for them?

Gottlieb: We actually had a couple of projects where we were just helping one company help their employees with their benefits on a one-off basis. That effectively ended up being our R&D and market research for ALEX. Aetna brought us our first nine customers for the first version of the product.

But I think we were solving a real problem. It’s crazy that companies spend millions and millions of dollars on their benefits that they’re providing to employees. And they largely go unappreciated — in no small part — because [employers] don’t realize how critical communicating those benefits and helping people select them is.

The benefit doesn’t exist as a good thing in and of itself. It exists as a good thing to the extent that someone understands it and uses it. And if they don’t, it’s like you’re throwing your money in the garbage. It’s amazing how many people find their company’s generosity annoying.

HR Dive: When you look at benefits education across the board, companies often cram it into one season: open enrollment. Others say it’s supposed to be a year-round process. Is that a problem you’ve considered?

Gottlieb: Well, look, if you’re in the benefits department of a company, you think employee benefits are really important. If you’re just an employee, they’re important when they’re important. Medical insurance doesn’t matter to you if you don’t need medical care.

The reason open enrollment works is because if you do active enrollment, people enroll because they have to. In this 30-day window, they want to get their act together, but they want to spend as little time as possible. They don’t want to become an expert in medical insurance, they want to make a decision and feel confident in their decision.

What’s so key is understanding what really matters to people, and not fooling yourself into thinking that the thing that really matters to you, really matters to everyone else. When you talk about year-round engagement, what’s the chance of someone opening a notification from their company about a critical illness insurance policy on a Tuesday in May? 0.1%?

You have so many other things to do in your life. Open enrollment’s good. You have their attention. But year-round, the missing piece is really being there when they need it. If you’re trying to get them to care outside of that, good luck. But if you can be there in that moment, providing just the information they need in a simple way, then you can really provide the value that actually matters to employees.

HR Dive: It’s almost a common sense thing to say, right? That being there when it matters drives engagement?

Gottlieb: Right. The whole concept of engagement has a sort of silliness about it. It’s kind of based on this premise that there’s some magical way that you can engage people. Granted, we work really really hard to make things entertaining. But entertainment isn’t the main thing.

The main thing is, here’s a person who has a need, has goals, has something that’s painful. And you satisfy the need, the goal, make the pain go away and do it in a way that’s simple and easy and fast. And then you get engagement!

I think people sometimes look at Jellyvision like, “it’s because they’re so cute and entertaining.” No, that’s not the main thing happening here. The main thing is that we are looking through the eyes of the employee, and not getting lost in our own expertise about insurance benefits.

HR Dive: How does Jellyvision approach generational differences, if at all? Do you believe millennials, for example, really approach benefits differently than previous generations?

Gottlieb: We do not peddle in demographics, which could also be called stereotypes, for a couple of reasons. In truth, every individual is different.

I’m also not saying you can’t find trends. But we’re not dealing with entire groups of people at once, we’re dealing with one person at a time. To try to second guess the person who’s in front of me, or for a program I’ve developed to second guess someone using it, what’s the value in doing that? Is there really a big difference among the generations in terms of how s—ty it is to pick an insurance plan?

But if you’re talking more broadly, I think the thing that has evolved is that I do think all of us expect more from our employers. The relationship now is in many respects not as lopsided as it once was, at least in certain industries.

Companies are doing the right thing, it’s just they’re only doing a part of the puzzle. Most people really need holistic financial planning, and it’s not like there are enough financial advisers to get it. And so, I believe finding a way to provide financial assistance at scale, for millions of people, and making it easy for them to follow their financial plan, is the game changer for people. For the stress in their life, and their distraction at work.

What do we need now? Care about the things that actually matter to people. Benefits are ultimately about money and compensation. We’re helping them with parts of their financial life. Help them with the rest of it.

(The articles above have been curated from various sources but not been edited by ICube staff)

Are you finding and retaining the best talent available?

In today’s climate, employees care more and more about understanding a company culture in a way that goes beyond brand speak. Liam O’Callaghan from AppVault explains the best ways to find and retain premium talent.

We have come a long way from sitting in reception and filling out an application form for a job. Thankfully, our ambitions and dreams have also come a long way, but has the job application experience?

Does a candidate get to know a company before applying? Sure, we have access to lots of information online about the company, career sites, reference sites such as Glassdoor and company profiles on job board sites.

Function over form?
The reality is, it is now easier than ever to apply to multiple jobs, and yet, in the US, only 8pc of visitors to a company careers page will actually apply. This leaves a very high probability that the best candidate has not applied – why?

Customer experience is not just for the customers who are paying you – it also applies to candidates, the ones whom you want to pay.

It is a hyper-competitive market, and companies are working very hard to retain good employees.

The starting point for retention is to win the best employees to begin with. Do this by starting as you plan to continue.

First impressions matter
The great candidates will very often have a choice of employers. When it comes to deciding between two or more job offers, employers need to impress upon candidates their employee culture, careers advancement opportunities, diversity, inclusion, work-life balance etc.

At what point an employer does this could be the difference between acceptance and rejection. If it was at interview stage, you may just have lost the opportunity to attract even better candidates.

First impressions count, and this is not at interview stage.

Remember the 8pc who apply? Why not attract more of the 92pc by highlighting all that you have to offer to potential employees on the job spec?

At AppVault, we talk about the ‘Moroccan Room’ effect. In our Atlanta HQ, we have converted our reception area into a Moroccan-themed chill-out space that represents our vibrancy, diversity, inclusion and innovation.

While this concept is not unusual, and lots of companies have very cool spaces, not enough companies bring this experience and this message to the top of the recruitment funnel.

Instead, companies advertise a traditional-looking job spec and, when a candidate hits the ‘Apply’ button, they are brought off to the dreaded applicant tracking system (ATS) experience.

This could be an hour of their life spent on a form, and they may or may not get a reply. What happened to all the great content on the careers page, recruitment social media and blogs?

Bringing this experience to the top of the recruitment funnel greatly increases an employer’s chances of attracting more top talent.

Bridging the gap
Extending the employee experience beyond the company careers page is now essential to attract the best candidates. Employers need to capture the candidates that the ATS misses.

Increase time spent by candidates on the careers page and increase applications by truly representing the company culture on individual job spec landing pages.

At AppVault, we have seen an average increase of 65pc spent on content lead career pages and more than a 115pc increase in page sessions per visitor.

We have also seen a huge decrease in drop-off in completed sessions from visit to ‘Apply’. Our experience is a monumental decrease of 84pc on mobile.

As a result of extending the digitisation of the recruitment process, the employer has the ability to measure and analyse the process and better manage their paid media spend.

Employers can now build a bridge between a great candidate experience for imminent and distant future employees, and efficiency and effectiveness of their recruitment process (and spend).

Talent pipeline
The career page and recruitment process is not just about imminent hires. It is about building a relationship with all future employees and, in some cases, customers.

It is also about maintaining a relationship with ‘silver medallists’ – the candidates who just missed out on securing the open role but who remain excellent candidates.

Most employees are happy in their current employment. This does not mean they will not be open to a move when the time or conditions are right.

Creating a ‘talent community’ that builds relationships with candidates through intelligent communications and targeted job alerts is a win-win for candidates and employers.

At AppVault, we have seen a big increase in communication with passive candidates through intelligent use of our talent community platform.

The hard-copy CV is not what it once was; it is not just part of a candidate’s profile. The traditional CV is out of date very soon after it lands on a recruiter’s desk, and is definitely out of date as soon as the candidate becomes a new employee, wherever they land.

The result is interviews with candidates who are already engaged with the employer, a lower-cost hire and a new brand ambassador.

(The articles above have been curated from various sources but not been edited by ICube staff)

3 Hot HR & Recruitment Trends To Follow In 2018

It’s hard to believe that we’re edging towards the latter end of the year, and soon 2017 will be a distant memory. HR and recruiting professionals know all too well how important it is to keep an eye on the latest news affecting their industry. If you blink, you’ll miss something! It’s now November, and if you haven’t started planning for 2018 then now is certainly the time. So take 5 minutes to sit back and relax as we list 3 trends you should be following for 2018.

1. A.I. Technology To Expand

Throughout 2017, the words artificial intelligence has been ringing in the ears of most HR and recruiting professionals. In 2018, A.I. is set to grow and expand even more than anticipated. Today, people are beginning to come to terms with Artificial Intelligence and how it can make their professional lives easier. There was once a time where A.I. was some sort of next-gen technology that was only mentioned in blockbuster films set in the future.

Firstly, A.I. has reduced recruiter bias (unconscious bias) when selecting candidates. A.I. has been programmed to focus on candidate skills rather than their demographic, race and age. As a result, talented candidate’s are fed through pipelines and the quality of screening candidates is improved. Also, it allows recruiters to focus on the more important aspects of their day-to-day work. A.I. allows recruiters to be more efficient.

Modern talent acquisition technology powered by artificial technology has significantly reduced the time in sourcing quality talent for recruiters. Recruiters who put the time into learning AI technology will up-skill and ultimately increase their productivity. This will lead to better quality hires. The use of talent mapping and using multiple algorithms to analyse big data will help recruiters to engage with quality talent.

2. Remote Working On The Rise

When applying for a role in today’s market, more and more companies are offering remote working as one of their perks. And why not? With wifi connections improving, many workers are given the opportunity to work from home. According to a 2015 survey from FlexJobs, 85% of millennials would prefer the option of telecommuting full-time; while 54% would rather a flexible schedule.

Startups have begun hiring remote workers, allowing them to work from the comfort of their home full time. With the help of Augmented Reality (AR) technology, new video conferencing technology will allow people in different locations to talk to one another, whilst also sharing the same experiences within their video feeds. Let’s save that for the future- we’re not quite there just yet! There’s no denying that there are some excellent pros when one works remotely. You can free yourself from distractions, and your work-life balance is significantly improved. However, that doesn’t mean that there are no cons associated with remote working either!

If an employee finds themselves working remotely full-time, then it could seriously affect their well-being. Remote working isn’t for everyone, with many missing team comradery, something you don’t experience when working from home. But it seems that the pros outweigh the cons on this one, with companies using this perk to retain talented staff, boosting their overall satisfaction in their role.

3. Continuous Learning Is The Way Forward

Continuous learning is on the rise, with HR managers recognising the need to upskill and train their fellow employees. When it comes to learning, there should never be an end date. For any worker, it’s important that they continually develop their skills and knowledge. This will enable them to adapt to any changes in their role or company. Today, we see that technology is dominating most of L&D projects.

“Continuous learning will be a hot trend this year. HR leaders are recognizing the need to overhaul learning and development opportunities for their employees, considering that careers are now likely to span 60 years. Digital training through learning management software (LMS) is an increasingly attractive option because it gives HR teams the ability to measure employee productivity through data. It also makes for a more collaborative experience since various departments across the organization supply learning content.”

Gone are the days where people wholly rely on their high school or university education to get them through their profession. No market is static. Whether you’re an individual, group or organisation, you should always be looking to enhance your skillset. It will pay off over time and it will most certainly benefit you in the long-run.

(The articles above have been curated from various sources but not been edited by ICube staff)

Crafting a well-oiled HR policy

Change is blowing through the corridors of public sector undertakings (PSUs) in the oil and gas space. For instance, next year we could well see ONGC adopting what is popularly called “job bidding” for senior positions. Candidates can apply for a position and then the talent council will take a call on whether they make the cut.

This is very different from the seniority-based promotions of the past. It’s not just candidate selection. From talent supply to retention, leadership development to succession planning to performance management, the HR policy of oil PSUs is undergoing a dramatic change.

It all started when the the Ministry for Petroleum & Natural Gas set up a Task Force on Improving HR Management in oil PSUs in 2016.

Earlier this year, in April, to implement the proposals of the task force, Dharmendra Pradhan, Minister for Petroleum & Natural Gas, constituted a committee headed by MA Pathan, former Chairman, Indian Oil Corporation.

Grappling with change

The compulsions for change are understandable. Gone are the days when the oil and gas PSUs – IOC, ONGC and so on – had the field virtually to themselves. With competition heating up, they need to guard their skilled manpower, as well as build a competent leadership pipeline. Another big challenge is to align human resource policies with new business strategies and then build capacity.

Ask those who have worked both in the public and private sectors about the key HR difference between the two set-ups and they point to ‘flexibility’ in interpreting procedures and processes. In a PSU the HR culture is rigid in interpretation of HR policies but in private sector it’s case-to-case. This manifests in many ways – reward, remuneration, career growth, development opportunities.

UD Choubey, Director-General, Standing Conference of Public Enterprises (SCOPE) says HR in PSUs is facing many challenges such as managing globalisation, change management, leadership development and succession planning, work diversity, creating consistent corporate culture based on ethics and transparency, and talent management.

All this is now addressed by the Pathan committee recommendations. However, what is intriguing is why only the oil PSUs have been singled out for new HR policies. Typically, all central public sector units are governed by the broad guidelines issued by the Department of Public Enterprises/Department of Personnel and Training.

Unique challenges

Perhaps the explanation lies in the nature of the work and workforce in this sector. With a combined workforce of about 1.4 lakh – ONGC and Indian Oil alone contribute over 33,000 regular employees each – these PSUs face unique challenges. It is very difficult to benchmark performance of officers of the same cadre in the exploration and refining segments. While the input can be the same, output is not. An explorer might not get any results as exploration is a risk and there is no guarantee of returns. For refiners, input and output can be measured.

Even within the oil PSUs, the requirements of ONGC and Oil India, which are mainly into exploration and production, are very different from that of IOC, Hindustan Petroleum Corporation and Bharat Petroleum Corporation. GAIL, which is into gas marketing and transmission as well as petrochemicals, has significantly different needs.

MA Pathan agrees that a uniform policy will not work well. He says, “We are going to give a broad structure. Based on the broad structure the oil PSUs will create their own policies to fit their requirements.”

However, five common areas have been found: Source (supply side of talent), Develop (leadership development), Perform (performance management), Affiliate (engagement and aligning different set of employees) and HR excellence (transforming HR functions as process custodian).

“Our mandate is to look into long-term policy and connect the missing links today. Synchronise the whole thing in such a way that there is a synergy between manpower and business strategy,” said Pathan.

On the broad criteria to be adopted, DD Misra, Director – HR, ONGC, says, “Each PSU will work based on its requirements, but the basic idea is to prepare, identify, assess and develop internal cadre three levels below the board for senior positions. To achieve this, preparation will start right from induction level. All PSUs will improve their connect with academia.”

Oil and gas is a tough industry, and the cadre has to be developed from day one, so it has to be seen whether the courses offered are complementary to the industry requirements, he adds.

For example, the ONGC Board recently approved a succession planning policy named Deeksha: Developing Experienced, Esteemed & Kaleidoscopic Successor for Higher Achievements. It identifies critical positions, mapping behavioural competencies with respect to job description, matching executive profile to roles, and encouraging eligible executives to apply for specified roles. Misra goes on to elaborate that the average age of ONGC employees is 45 years, which is now reducing with the planned induction approach as part of the HR strategy. Though the attrition rate from resignations is minimal, attrition due to superannuation in the next 3-4 years would be around 1,800-2,000 annually up to 2021.

While Pradhan and his team have taken an initiative, the challenge is implementation. Loyalty alone is not a retention tool – better incentives and policies are needed. Can it be a roadmap for other PSUs to follow?

(The articles above have been curated from various sources but not been edited by ICube staff)

How can HR professionals improve compliance?

How can HR professionals improve the ever-changing compliance requirements their organization must abide by?

In an article for Forbes Magazine, members of the US-based Forbes Human Resources Council put their heads together to come up with a list of ways HR professionals can potentially help prepare their company for future challenges and encourage the widespread uptake of compliance issues amongst all staff. Their tips are relevant for all HR professionals, regardless of geographic location.

These nine top HR executives also discuss how businesses can better respond to compliance missteps in the organization.

1 Process and education
According to LeRae Jacob of Creative Door, HR departments must always outline compliance requirements, develop processes and educate the organization about the importance of compliance.

With the proper tools and appropriate education, HR can prepare an organization to respond to any compliance issue that arises.

2 Simplicity
There are numerous compliance challenges, says Dale Albrecht of Alonos, and he is amazed at how few organizations have written processes or even simple checklists.

“Simply having a process can ensure that you’ll address 90% (or more) of the compliance items, which reduces your risk of missteps substantially.”

3 Proper vetting
“A common misstep or challenge with compliance is not benchmarking and properly vetting the process change or compliance step with others outside your organization, in addition to all stakeholders,” according to Philip Dana of Bridgepoint Education.

“But taking this extra step allows a 360-degree approach to the questions that may help you rethink and reshape the compliance piece in order to best achieve the business outcomes.”

4 Risk assessment and centralized solutions
Bridgette Wilder of Media Fusion says employers face the challenge of myriad complex compliance requirements which may involve financial output to capture required data or to pay for mandatory benefits.

To be prepared to respond effectively, she recommends a three-pronged approach: 1) Assess the risks for each compliance area; 2) Identify and centralize resources and standard operating procedures to manage those risks; and 3) Document due diligence.

5 Balance
HR has a tough job, having to manage all issues associated with state and government employment regulation, and at the same time making the company a great place to work, says Rick Devine of TalentSky, Inc.

“Great companies respect the rules, while at the same time creating initiatives for career engagement, motivation and excitement. Leaning too much one way or the other is not good. Balance is the key.”

6 Freedom of speech vs. protecting employer brand
“A common compliance challenge is the conflict between freedom of speech and social media posts that harm a company’s brand,” says John Feldmann of Insperity.

“When employees voice controversial opinions online, it can appear as if they’re representing their employer’s views, which can result in negative backlash and lead to possible termination. Companies should have a clear social media policy that is introduced during onboarding.”

7 Keep comprehensive records
Managers who think it takes up too much time keeping employee records, writing out incident reports or spelling out company policies in fine detail could end up wasting more time in cleaning up missing or conflicting information down the road, says Angela Nguyen of the Ad Exchange Group.

“Reserve time to think about and prevent every worst-case scenario so you don’t end up with a discrimination lawsuit or labor law fine.”

8 Use less concrete language
Tiffany Servatius of Scott’s Marketplace says hot-button compliance words are commonly used without a full understanding of how detrimental those can be if they are used against the business later on. Words such as “harassment” and “retaliation” are often used too loosely, she added.

“Businesses should reference specific company policies when correcting employee actions and be careful of using phrases that could cause even more issues down the road.”

9 Align employee goals with compliance standards
Employers must ensure that employees see their role in compliance. When employees do not understand the relevance, compliance will not be a priority, according to John Mauck of WLR Automotive Group.

“Aligning job responsibilities and goals with compliance standards will help create the necessary relevance. More importantly, point out the benefits of maintaining consistency to employees, and encourage participation in the setting of goals.”

UAE tops as HR hub

The UAE is living up to its image of being a hub for ‘Connecting Minds’ as it has bagged the top spot in a latest research conducted by Dubai Knowledge Park and the Society for Human Resource Management (SHRM), the world’s largest HR professional society.

The ‘Emerging HR Hubs – Regional Trends in Internationalisation and HR Mobility’ survey was unveiled at HR Summit and Expo 2017 in Dubai on Wednesday. The joint study aimed to identify global HR trends and emerging HR hubs, and gauge the expansion and risk appetites of HR organisations.

Brad Boyson, executive director of SHRM Mena, said: “A sustainable, knowledge-based economy cannot be created without world-class people practices. A profound takeaway from this survey is the degree of confidence that HR stakeholders from around the world have in the potential of the UAE to become not just a regional hub of HR excellence but a global leader in the field.”

The online survey collected responses from 835 employees of HR companies from 27 countries across Europe, the GCC region and Asia. The research found that the UAE tops the list of emerging HR hubs by an overwhelming margin, outranking established markets such as Singapore and Malaysia. Meanwhile, the respondents consider the USA to be the unequivocal global leader in innovative HR practices, followed by the UK, Canada and Australia. In terms of emerging markets, the UAE is the prime contender, outweighing countries such as Singapore, India and Finland.

“The talks over the last few days here at HR Summit really have shown that Middle Eastern companies truly operate on a global level when it comes to their human resource activities. Government organisations and enterprises here really do drive human capital best practice, implement the latest HR technologies available and importantly innovate international practices to make them truly relevant and beneficial to the unique labour market resident in the Gulf region. Our conversations have continually been brought back to the themes of increased automation, multi-cultural workspace, more focus on all-round employee wellness and the ever-critical need to innovate, and we really expect these to be the big trends we’ll see in HR teams regionally in 2018,” said Hoda Abdelhay, Show Director, HR Summit & Expo.

The survey has brought to light the importance of networking, with respondents selecting the USA as the top destination for potential networking opportunities in HR, with the UAE coming second, ahead of the UK, Europe, Canada and Australia. The respondents also rank the UAE as the third most preferred destination for attending international HR events, followed once again by the UK, Europe, Canada and Australia. In addition, the UAE was by far the favourite emerging market for a professional delegation tour, followed by China, India, South Africa and Malaysia.

Mohammad Abdullah, managing director of Dubai Knowledge Park, said: “In an era where industry disruption is pervasive and businesses are constantly challenged to reinvent themselves, the HR function is a key enabler in attracting, developing and retaining quality human capital. HR professionals play a critical role in supporting business transformation with the appropriate structure, culture and capabilities whilst encouraging companies to adopt progressive people practices. In building on the success of our collaborative efforts to boost the HR sector in the UAE, we look forward to spearheading the next phase of the country’s human capital development journey.”

Another notable finding concerns the ease of setting up business. While the surveyed professionals have identified the USA as the easiest location to set up and operate an HR organisation, with Canada and the UK placing second and third respectively, the UAE ranks fourth – and first amongst emerging markets – ahead of Australia, Europe and Singapore.

The UAE also takes fourth place among the best locations for an HR organisation to expand internationally, outranking established HR hubs such as the USA and Australia, with Europe, Canada and the UK amongst the top three.

Abbas Ali, senior vice-president, Tasc Outsourcing, said: “UAE is emerging as the HR Hub if anyone was present in the HR expo which got concluded on Wednesday and the depth of solutions exhibited demonstrates the innovative quotient in the region. The trends are technology orientation; you would see a lot of automation in HR processes, small to mid-size companies are also looking at moving their on boarding and all HR processes including employee self-service and performance management on a technology platform. The hiring trend in H1 2018 will be dominated by E-commerce, logistics, and technology related jobs specially in digital transformations.”

(The articles above have been curated from various sources but not been edited by ICube staff)

Step up to a job that challenges you like no other

Explore the diverse ways you can play a part in the Singapore Army to keep your country safe.

Imagine a job where every task you do is about serving your country, community and the people you love.

You deal with ground operations and tactics, just not the type that involves office politics. You are tasked to manage and ensure the welfare of up to hundreds of colleagues. And at the end of the day, your biggest task is to safeguard the security of your country and the well-being of your loved ones.

If these are challenges that spur you, a career with the Singapore Army is one that will change your life, regardless of the role you take on.

Being successful in the Singapore Army is more than just having brawn. Going the distance in this career requires inner grit, a passion for your job and a larger vision for country above self.

Through study sponsorships on offer, the Singapore Army supports your educational goals, whether you are eyeing a diploma or gunning for an Institute of Technical Education (ITE) certificate.

After you graduate, you can go on to choose from a wide range of vocations that are suitable for most personality types.

If you live on adrenaline rushes, you are likely to thrive in combat vocations such as infantry, guards, armour or combat engineers. If you are meticulous and have an affinity for problem-solving, fields such as engineering, intelligence, supply, transport or medical services may be your focus area.

Here are some benefits you can look forward to if you join the Singapore Army:

1. Getting your education sponsored

Imagine not needing your parents to pay for your school fees and knowing that you are securing your future all on your own.

One of the benefits of signing on with the Singapore Army as you embark on your diploma or ITE studies is the sponsorship of all tuition and compulsory fees, should you apply within or before the first year of your studies. If you apply after your first year, you are still eligible for 60 per cent sponsorship of all tuition and compulsory fees.

2. Receiving monthly allowance while you study

While most people in school may have to work and study at the same time, signing on with the Singapore Army means that you get an allowance without the extra stress of having to juggle work.

Successful applicants who are pursuing a diploma or an education in ITE will receive a monthly allowance of up to $1,300 or an allowance of up to $750 respectively.

3. Having job security and stability

By receiving the SAF Study Sponsorship, you will have a secure job waiting for you after graduation.

A recipient is guaranteed of having a job that is personally and professionally rewarding and offers great job progression.

4. Reaping the rewards of your job

In the Singapore Army, a 3rd Sergeant or a Military Expert 1 can earn up to $2,400 to $2600 monthly.

On top of the monthly salary, you can look forward to mid-year and year-end bonuses, performance bonuses – about 15 months of salary per year – and yearly merit increments.

There are other benefits such as Flexible Benefits System (FLEX) which can be used to pay for life’s needs such as insurance, vacations or education for yourself and your dependents.

In addition, you will also receive Premium Bonuses and contributions into your Career and Endowment Account (CARE) as a WOSPEC. As a Military Expert, you will receive MDES Experts Continuous Engagement and Learning Bonuses (EXCEL).

5. Developing your career

After joining the Singapore Army, you get the opportunity to try various roles and develop your personal, leadership and decision-making skills to further your career.

You will be given responsibilities such as commanding a section of soldiers. Progressively, as you climb the ranks, you will be in charge of more soldiers and be assigned more leadership roles.

Recognising that skills and professional upgrading is crucial, the Singapore Army will support your aspirations to further your education qualifications with the Continuous Learning and Academic sponsorship scheme (CLASS) and SAF MDES study award.

6. Immersing yourself in a great culture

As a part of the Singapore Army, you will be supported as you seek to develop academically, professionally and personally in a people-first organisation where HR policies are set in place to take care of your well-being in various pillars such as training and development, health and wellness, financial support and others.

In the Singapore Army, the people you work with are not just your colleagues – some of them may become lifelong buddies. The one-for-all and all-for-one spirit allows you to experience camaraderie like no other because of the bond and relationship that is built throughout your time here, through the ups and downs.

(The articles above have been curated from various sources but not been edited by ICube staff)

Eight Career Tips from NYC’s Hottest Tech Companies

How do you negotiate a raise? What can kill your resume? At the kickoff to a career fair in Brooklyn, job seekers got plenty of advice from companies like Google and Oath

Searching for a job might be the quickest route to an existential crisis.

Where do I want to work? What do I want out of life? Why aren’t hiring managers responding to my LinkedIn request? Can they see me? DO I EXIST?!


That’s why the career platform Uncubed wants to make the job hunt more human. This is the first year the New York-based company is bringing their career fair to Brooklyn—and “it’s about time,” said co-founder and chief creative officer Tarek Pertew at Monday night’s kickoff event at Brooklyn Bowl, which gathered higher-ups from companies like Google, Oath, and Stride NYC to offer advice to tech job seekers. (After the talks, there was beer, bowling, and a tribute to Tom Petty. How very Brooklyn!) These companies and many more will be at Uncubed’s job fair at Industry City on Thurs., Nov. 9. (Readers of The Bridge can get a 50% discount on admission by using the following code: TheBridgeBK50.) Meanwhile, here’s the best career advice from Monday’s session, distilled into eight key tips.

1. Highlight what’s different about you

Forget downplaying your out-of-the-mainstream experience or history, says LaShanti Jenkins, senior manager of talent acquisition at Oath (parent company to Yahoo and HuffPost). “Difference truly is a superpower,” she says. Companies don’t want an entire staff with the same competencies or capabilities, because that’s not the way to build brands people can relate to. Modern companies “need people from all walks of life,” she said, highlighting an article written by an intern discovered at Florida International University which ended up being the most-trafficked story in Yahoo Lifestyle’s history.

2. Consult instead of react

So, how do Google people build relationships? They start by pivoting from a reactive mindset to a consultative one, says Connie Gold, manager at gTech Professional Services, one of Google’s client-facing groups. “The more we are partners with customers, the more they thrive–and Google thrives,” she says, and that’s where not only technical skills but emotional intelligence comes into play. “We need people who can connect with other people,” in order to build trust with partners, she said. Sounds like it wouldn’t hurt to put EQ under “skills” on your resume.

3. Ask for a bit more than you want

“Most people are not great negotiators,” said Debbie Madden, co-founder and CEO of StrideNYC, an Agile software consultancy, who said the acronym PEEC can help anyone during a negotiation: Plan, Exchange, Exchange, Commit. Before going into a negotiation, make a plan and identify the other person’s “pie”–what gets them excited and eager? You should also know your BATNA: Best Alternatives to Negotiated Agreement. If your negotiation fails, what’s the plan? Will you quit? Move? Knowing your negotiation persona is key—do you tend to compromise, avoid conflict, or immediately jump into competition mode?

Then, during the actual negotiation, get to talking. Madden says the best negotiators spend 38% of their time asking questions. You should also “anchor high,” which means coming up with the number that satisfies you–whether it’s for salary, budget or other issue–then go a little bit higher. Finally, you should commit to a deadline. Asking “what can we do by Friday of this week?” will get the ball rolling faster than an open-ended query. Madden also pointed attendees to her Twitter account, where she published a helpful cheat sheet of her negotiation tactics.

4. Find a coach

Jeremiah Ivan, v.p. of engineering at Merrill Corp., had advice about building a tech start-up inside an enterprise company, which extends to anyone growing a company or looking to develop their skills. “Encourage quick decisions,” he said, because “one of the biggest things that stops people from adding value is limiting the number of bites at the apple.” He also urged managers to look for outside support. “Steel sharpens steel,” so you should find the best people to learn from and don’t hesitate to get help.

5. Get your resume right–and to the right person

There’s a reason everyone says to spell-check your resume: few people actually do. Jeremy Snepar, founder and CEO at NYCDA (New York Code + Design Academy), said the job-search process is an opportunity to show your character and resourcefulness. “When most people approach the job search, they take the path of least resistance,” he says, clicking on web sites and blindly submitting resumes into the wild. What you should do is find the person who would be your boss, figure out the person’s email address (that’s the resourcefulness part), and send them a clear, direct, succinct email and cover letter. “The resume is the firm handshake of the job search process,” he says—and don’t be afraid to follow up.

6. If you’re an introvert, own it

“I reject the idea you have to be a Tony Robbins-type to lead,” says Martha Dreiling, head of analytics and corporate operations at the insurance disruptor Attune Insurance, who gave tips for introverts to manage effectively. Planning your interactions by putting things like “walk the floor and chat” into your calendar can help establish personal relationships, and focusing on small groups during office hours can build one-to-one relationships. Scheduling quiet time after meetings can recharge your emotional batteries, and researching topics you’re not familiar with (like, say, sports) can create genuine engagement and spark new conversations. “Listening is your superpower,” she said. Often an introverted executive can be more effective than a brash person leading the charge because they’ve worked to earn the trust of their employees.

7. Build your (big) brand

The mid-stage startup Dataminr is growing so fast the company had to stop and consider how they were telling their story. Frances Cooperman, executive v.p. of marketing and communications, described how they built a new website and content program that told who they are–and their impact on the world–in a fun and creative way. After a few weeks, their new content, including case studies and thought-leadership articles, is driving 40% of their website traffic. This is a good reminder to company owners and job seekers alike to think seriously, but not boringly, about the stories they’re telling to the world about their work.

8. Uncover your values

Vivek Sharma, CEO of marketing software company Movable Ink, shared advice for high-growth companies trying to define their culture and values. First, they should look at their current superstars and figure out a pattern. Sharma found employees had three qualities in common: curiosity, empathy, and grit. They asked questions (about everything, not just their own jobs), they listened, and they felt like nothing was impossible. Instead of searching elsewhere to find your values or your strengths, start by observing what’s already in front of you and what’s working.

(The articles above have been curated from various sources but not been edited by ICube staff)